Yes. Puerta del Mar is a pet-friendly accommodation in Cozumel, focused on responsible coexistence that guarantees the well-being of all guests, pets, and the property.
Only dogs are allowed. For the sake of the furniture and the guest experience, cats are not allowed.
A maximum of one dog is allowed per room.
Yes. The maximum recommended weight is up to 20 kg. Larger dogs may be considered only upon prior request and authorization from management.
Yes. A Pet Friendly fee of USD 10 per night, per pet, applies.
This fee covers deep cleaning, carpet washing, preventative fumigation, and room fragrance. The charge is non-refundable and is confirmed before arrival.
No. Puerta del Mar provides food and water bowls, as well as mats, but feeding is the guest's responsibility, as each pet has specific needs.
Leaving food or water bowls outside the room is not permitted for safety and hygiene reasons, due to the presence of local wildlife such as raccoons.
It is not recommended that pets be left alone for prolonged periods.
In addition, cleaning staff will not enter the room if the pet is alone, so the service must be coordinated directly with the guest.
No. For hygiene and to protect the furniture, pets should not be allowed on beds or furniture.
No. In all common areas, pets must always remain on a leash and under the supervision of their owner.
Yes. It is necessary to send proof of current vaccination beforehand, which will be validated by management prior to arrival.
The guest is fully responsible for any damage caused by their pet, including furniture, linens, upholstery, or facilities.
The corresponding charges will be applied directly to the guest's account.
Yes. Puerta del Mar reserves the right to request the removal of the pet if it:
To offer a pleasant, safe, and balanced experience where guests and pets can enjoy their stay, maintaining Puerta del Mar as a comfortable and clean space and respectful to all.